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Pinknhealth HK | Imported Vitamin, Baby Care, Personal Care, Skin Care and Cosmetic products from Australia

International Deliveries

We do ship internationally. So you may shop for yourself or send gifts to your overseas friends and relatives.

We recommend courier services for shipping of the products you ordered. Your rights regarding the delivery of the products shall be governed by the terms and conditions of such a forwarder, which will be available for perusal upon request. By choosing the forwarder we recommend, you agree that we will appoint such a forwarder to handle all the aspects of the delivery on your behalf. We will not be responsible for any act or failure to act on the part of such a forwarder.

However, you are free to choose other shipping services or use whichever forwarder for the delivery. In case you wish to use a forwarder which is different from our own suggestion, please contact our Customer Service Representative by phone +852 61827931 during office hours or by e-mail:info@pinknhealth.hk.

 

Shipping Methods (for deliveries to Hong Kong)

For orders in Hong Kong, we use local courier service as our delivery company. Below is the summary of shipping rates per order:

Shipping Method

Shipping Fee

Net Order Amount (HKD)

Delivery Time

 

less than 400

400 or above

Business days

Local courier service

$22 (less than 1.5kg)

$28 (more than 1.5kg)

FREE

2 ~ 3

Please note:
          1. Non-coverage Area: Outlying islands (except Lantau Island, Ma Wan, Cheung Chau and Lamma Island)

                               2. Non commercial address or non-coverage area may need to pay extra fees that will be paid by customers

                               2. Tung Chung Area : a) Milk Powder extra $50, b) Baby Napkin extra $150

 

Shipping Methods (for deliveries to Mainland China)

For orders to be delivered to Mainland China, the forwarder that we recommended will provide Expedited Shipping. Below is the summary of shipping rates per order of the forwarder that we suggested (not including Delivery of Milk Powder to Mainland China):

 

Shipping Method

Shipping Fee

Net Order Amount (HKD)

Delivery Time*

 

less than 800 or 1200*

801 or 1201 or above*

Business days

HK Post Office Speedpost

$90 or $180

FREE

3 ~ 7

 

*        The above $90 Fees only apply to orders to be delivered to areas below:

BEIJING 北京, CHONGQING 重慶, FUJIAN 福建, GUANGDONG 廣東, SHANDONG 山東, SHANGHAI 上海, SHENZHEN 深圳, SICHUAN 四川, TIANJIN 天津, WUHAN (INCLUDING HUBEI PROVINCE) 武漢(含湖北全省), ZHEJIANG 浙江. Orders to be delivered to other areas rather than above areas will be charged $180 or Free for net order amount is over $1200.

**      Since orders to be delivered outside Guangdong province or remote districts (e.g. Gansu, Qinghai, Liaoning, Jilin, Ningxia, Xizang, Xinjiang, Heilongjiang and Neimonggol) may take a relatively long time, the delivery time may take up to 12 days.

[Notes]

In accordance with the requirements of Civil Aviation Administration of China, all dangerous articles such as lithium batteries are not admissible for posting by air mail, while cosmetic products in liquid state, powder or compressed gas will possibly fail in airport security check as well. As Pinknhealth.hk must abide by this guidance, orders which fail in airport security check will be delivered by using "Economy Express" service subsequently and therefore may be subject to a certain delay on logistic re-arrangement.

Since mainland China's customs authorities imposed a tighter postal security measures, parcels may be selected for customs clearance randomly and therefore may be subject to a certain delay on delivery time.

If orders returned to us are due to customer's refusal to pay tax or inability to make import trade declarations, the customer will be responsible for the shipping fees for the return or resending the goods and /or 15% re-stocking fee for order cancellation.

Delivery of Milk Powder to Mainland China

Please note that Baby Milk Power can only be placed as an individually order. Below is the summary of shipping rates per order:

Shipping Method

Shipping Fee (per order) (HKD)

Delivery Time*(Business days)

Expedited Shipping

200

3 ~ 7

 

  • Please see Delivery Time section for details.

 

Free shipping (not including delivery of Milk Powder)

If you choose to use the courier that we recommend, free shipping will be provided if you meet the Net Order Amount required. For details, please visit Shipping Methods.

 

Split order

If your order item(s) does not meet with the local regulation or requirement of the country of delivery, e.g. because of weight or total order amount, Pinknhealth.hk may automatically separate your order into several parcels which will be delivered on different dates to meet the requirement. You will be notified of all the tracking numbers by email.

 

Dispatch notification

We will send a Shipment email on behalf our forwarder to you after the forwarder has dispatched your order. The majority of our orders will be shipped within 1 - 2 business days after the payment is verified. You can expect to receive this email within 2 - 4 business days after you have placed an order. The email contains the details of your shipment as well as a tracking number and link. You can click on the link to track your order.

If you do not receive the shipment email, your email service provider or email software may have blocked our emails.

 

Delivery time

The forwarder that we recommended strives to provide quick and efficient delivery service to customers but delivery time may vary because of country of delivery, shipping method selected, customs issues, logistic arrangements, weather and seasonal holiday (i.e. Christmas, Chinese New Year, Easter). The forwarder that we recommended has no control over and will not be responsible for any delay.

If payment of an order received by us can be verified before 4 pm on a business day, the shipment will be made by the forwarder within the next business day for Expedited Shipping and within the next two business days for Standard Shipping. Please note that Pinknhealth.hk business hours are from Monday to Friday, 9am-6pm (HKT GMT +8, excluding public holidays).

Since some of the customs authorities (for instance, UK, France, Germany, Spain or Russia) may take a relatively long time for customs clearance and inspections for up to 4-6 weeks. Should you encounter any difficulties, please “Contact us” for assistance.

"First-time Purchase" reminder:

Order processing time may be slightly longer due to the payment verification process with the bank for security control and fraud protection reason. To review your order status, please simply login to "my account".

 

Tracking orders

As a pinknhealth.hk customer you will be able to track the status of your order (except COD orders). Please find out the order tracking ID in our shipment email we send to you after we shipped your order.

 

Undeliverable orders

Occasionally orders are returned to us as incorrect address, a PO Box and hotel address, failed delivery attempts or refused by recipient.

When the delivery agent returns an undeliverable package to us, we issue a refund by deducting the original shipping fee, handling fee and 15% of the value of products as re-stocking fee. (In Hong Kong, for the return of undeliverable, re-stocking fee of HK$25 will be deducted from your refund.)

We can re-ship orders that are returned to us as undeliverable or unclaimed. However, customers will be charged US$6 for resend shipping fee.

 

 

 

 

 

 

 

 

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